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Charlene H

1 reviews | Active since Jun 2018

26 Aug 2025, 13:52

Vodacom does as they want

So now it seems Vodacom just does what it wants - I received a message that the account was in arrears and risked being locked on the 28th of August if a specific amount is not paid. I paid the amount - besides the fact that they decided to DISCONNECT MY ACCOUNT TODAY, 26 AUGUST. The arrears amount that was sent via text was paid - account must be reconnected. All other payments will be done on the last working day of the month. On top of that they refuse to deal with me - nevermind the fact that this has been my number for over 20 years and my husband is just the main account holder so that all our numbers are linked. Since when must my husband have the say to a number that I use and pay? Are we living in the south of the US now?

PLEASE ENSURE IT IS RECONNECTED ASAP.

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Replies (3)
CH
Charlene H's update27 Aug 2025, 09:38
Reviewer Update
So now my number is reconnected and my husband's is blocked?? Come on Vodacom - get a grip. ALL numbers that are under the contract ref number provided must be unblocked! Does anyone know WTH they are doing?
Vodacom
Vodacom's reply28 Aug 2025, 07:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CH
Charlene H's update28 Aug 2025, 13:33
Reviewer Update
Oh goodie. A bog standard auto-response. Not even personalized to address anything. I received a call from someone at Vodacom, which still did not yield any resolution - as they want to ignore a POA and still bother my husband who is not able to answer calls while working. So his line is still disconnected and Vodacom just cares about creating more problems instead of solutions.