LL
Lax L
1 reviews | Active since Dec 2018
27 Dec 2018, 21:26
Vodacom ***** bundle service
Hello,
I have a complaint with Vodacom. I purchased daily bundle for 100MB expires 27/12/18 midnight and was given free 250MB Summer Gigs which expires 31/12/18 the same day (27/12/18). But guess what's the ***** part. While checking my balance I noticed that Vodacom decides to deduct the free 250MB first which expires after the daily 100MB. Vodacom that is ***** because it means I have to finish the Summer Gigs bundle before I get to the daily and the daily expires the same day anyways. Thus what is the point of given me "free bundles" cause clearly you do not mean it. Shouldn't you start with the bundles I received first. Not cool at all.
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Replies (3)
Vodacom's replyOfficial
28 Dec 2018, 06:57 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Dec 2018, 06:57
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Dec 2018, 08:33 Dear Lax
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Vodacom's reply28 Dec 2018, 08:33
Official
Dear Lax
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
LL
Lax L's updateReviewer Update
28 Dec 2018, 08:37Thank you Vodacom for sorting my issue out. Regards
LL
Lax L's update28 Dec 2018, 08:37
Reviewer Update
Thank you Vodacom for sorting my issue out. Regards