vodacom do your job- premature cancellation

ref *** I requested a premature cancellation quotation from Vodacom retentions on 21 January 2020. Please take note that i requested a Premature Cancellation which i settled and sent POP to the retention department.

I paid the full amount as per the quotation of just over R270. I followed the steps to send proof of payment on that very day as the quote said 0days. 2 days later i called to check the status of the cancellation and they couldnt help me.

I have called multiple time and i keep being transfered from one department to the other this is very frustration, please can you urgently assist in this regards.I called today aswell and was put through to retention department of which i was cut off as they suspected ***** for the number of times ive been calling. Please don’t ask for my Vodacom number as you guys can easily see who I am from looking up under my reference numbers as mentioned.