SR
Siobhan R
1 reviews | Active since Jan 2014
29 Nov 2022, 15:57
Vodacom do you know what customer service is?
It took me 3 weeks to port my number into the Vodacom network. Due to "technical difficulties". Now it has taken 2 weeks and counting to get my e-sim operational - the very reason why I switched to Vodacom. I was told today that my query "may" be attended to by the end of the week. Really Vodacom? All the while I am paying for a service that I cannot use! You should be ashamed by how you treat your customers. And now I am locked into a 2 year contract with this sort of customer service! Shocker!
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Replies (2)
Vodacom's replyOfficial
30 Nov 2022, 07:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2022, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SR
Siobhan R's updateReviewer Update
05 Dec 2022, 15:10And.. surprisingly a week later my issue is still not resolved. I had hope when I was contacted by a technician on 1 December who promised me he would guide me through the process step by step and that I could rest assured that my issue would be resolved. But sadly that is where it ended. I give up - why offer a service if you cannot follow through with actually getting the service to work?
SR
Siobhan R's update05 Dec 2022, 15:10
Reviewer Update
And.. surprisingly a week later my issue is still not resolved. I had hope when I was contacted by a technician on 1 December who promised me he would guide me through the process step by step and that I could rest assured that my issue would be resolved. But sadly that is where it ended. I give up - why offer a service if you cannot follow through with actually getting the service to work?