HvdW
Henk van der Watt
1 reviews | Active since Dec 2018
13 Feb 2019, 07:49
Vodacom - do they even exist???
I have never had to beg an ISP (Vodacom) so many times to activate an account of mine - do they actually want my money???
My application for fibre at Ruby Estate in Burgundy Estate (Cape Town) has been approved middle December 2018. I have not yet received one call back for an appointment to do the necessary installments. They keep "escalating" my complaint every single time . They are obviously the only ISP - dont give a **** about the service because we cant approach anybody else. Ref no: SR190 ********** 43.
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Replies (2)
Vodacom's replyOfficial
13 Feb 2019, 08:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Feb 2019, 08:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Mar 2019, 14:58Dear Henk,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and we were unsuccessful. Should you still require assistance with your query, please contact our FTTH team on *** (free call from Vodacom sim).
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and we were unsuccessful. Should you still require assistance with your query, please contact our FTTH team on *** (free call from Vodacom sim).
Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply12 Mar 2019, 14:58
Official
Dear Henk,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and we were unsuccessful. Should you still require assistance with your query, please contact our FTTH team on *** (free call from Vodacom sim).
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have tried contacting you on numerous attempts and we were unsuccessful. Should you still require assistance with your query, please contact our FTTH team on *** (free call from Vodacom sim).
Regards Consumer Website Team(SA)
Best regards,