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KM
Karen M

1 reviews | Active since Jul 2020

29 Jan 2021, 09:43

Vodacom do the right thing for once

I had been trying to cancel a data contract with Vodacom since July 2020, with numerous promises that I will be called. So I phoned the cancellations department last week Thursday and spoke to Simpiwe. I was informed that my contract was upgraded in January 2020 for another 24 months. This was not an upgrade, they were supposed to only fix the amount they were debiting from my account every month. Simpiwe said I would be called in three to five working days. We are on day six with no call received. My contract - the one I did NOT upgrade - is due for cancellation and I want this contract cancelled. I will NEVER EVER in my life sign another contract with Vodacom. The level of desperation to hold onto my meagre R199 a month is ridiculous!

CANCEL THIS CONTRACT VODACOM!!

0
Replies (2)
Vodacom
Vodacom's reply29 Jan 2021, 11:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
KM
Karen M's update29 Jan 2021, 11:13
Reviewer Update
Yeah here's the thing. I don't believe you. You don't get in touch. And I have told you how many times that you need to call me on my cell phone number starting with 061. My vodacom numbers are in wifi devices, and I can't believe I need to explain this to people working in this industry - but these devices capabilities do not include receiving calls. How long before you will call me?????