Vodacom: Do not trust any telephonic correspondence.

Never trust a conversation you have had with a Vodacom call centre agent. If you agree to something with an agent, do not trust that this agreement will be fulfilled or held up by Vodacom. I ported to another network and was unaware that my Vodacom contract (which had expired and was on a month-month basis) would continue to run after the number had been ported and was no longer on the Vodacom network. 3 months of contract fees were then due. I contacted Vodacom and a telephonic agreement was made that if I made a payment of 50% of the outstanding amount that day the matter would be settled. I made this payment that day. I then received an sms from Vodacom to say the query had been closed. My understanding was that the matter had been settled. After receiving no correspondence from Vodacom for 4 months, I received an SMS of final demand from their debt collectors for the other 50% of the amount that was agreed upon to settle the matter. I have requested recordings of my conversations with the call center agent to verify my version of events and this request has been completely ignored. In the end I have paid this amount as it is clear that Vodacom have very little respect for the Customers and that you will not win a dispute with a company of this size as a single individual. I still receive sms's of final demand from their debt collectors, Hammond Pole 'attorneys' even though to my knowledge all amounts are settled. Upon request of an actual invoice and payment record no correspondence is sent.

Bottom line, never trust a conversation you have had with a call center agent. Always get any agreement in writing. I assumed one would be able to get a copy of the 'all calls are recorded' telephone call. The recording of the call would appear useless for Customers, Don't trust that you can get these recordings.