DS
Diana S
1 reviews | Active since Feb 2015
31 Oct 2019, 16:35
Vodacom do not support their customers
Vodacom now declines my upgrade request due to one or other new financial app on their system.After being a loyal customer for 13years , I am not able to upgrade my account even though I pay them every month in full even before payment is required. So now due to a new fixed rule of Vodacom ,you can not upgrade no matter how long you have been a customer of Vodacom.Peter please help this is ridicules
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Replies (3)
Vodacom's replyOfficial
01 Nov 2019, 07:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2019, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Diana S's updateReviewer Update
01 Nov 2019, 12:20Still no call from Vodacom to resolve this issue
DS
Diana S's update01 Nov 2019, 12:20
Reviewer Update
Still no call from Vodacom to resolve this issue
Vodacom's replyOfficial
11 Nov 2019, 10:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply11 Nov 2019, 10:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team