LA
Laura A

1 reviews | Active since Nov 2019

30 Nov 2019, 11:23

VODACOM DO NOT SIGN UP FOR WIFI !!! ********

I am been forced to pay R2602 to Vodacom for a subscription that was only meant to start on 1st December 2019. The router was installed however reception was ********** and I was told that I would have to get a booster at an additional cost of R90/per month on top of normal subscription. This was never mentioned in initial discussions when signing up. I subsequently cancelled subscription with Vodacom as I rather stay with my existing provider RSAWEB, who has provided outstanding service and reception. I cancelled with Vodacom and to get out of this agreement I must pay R2602 for they claim the router / subscription for 12 months HOWEVER this was a month to month contract. IS VODACOM SO DESPERATE FOR R2602 FOR A ROUTER I HSVE NOT USED!! I have left two messages for Zuma Gumede, who is the person who has raised these charged to date not a word just an automated reply !!! QUICK TO TAKE MONEY SLOW TO RESPOND

0
Replies (3)
Vodacom
Vodacom's reply30 Nov 2019, 16:05
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LA
Laura A's update02 Dec 2019, 13:15
Reviewer Update
Dear Vodacom
SR***
Third call logged for Zama Gumeda to call me back re charges you are wanting me to agree to ! How many more calls am I going to have to make ???
Extremely disappointed to say the least.
LA
Laura A's update03 Dec 2019, 19:54
Reviewer Update
SR***
Still waiting for a response from Vodacom......nothing yet !!