VODACOM - DO NOT SIGN UP FOR WIFI - BUNCH OF ******** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

VODACOM - THE WORST SERVICE I HAVE EVER EXPERIENCED - DO NOT SIGN UP FOR WIFI WITH THIS BUNCH - ******** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

SR***

I would like some clarification here – am I reading this correctly that I will NOT be able to connect with my previous provider RSAWEB until 1/1/2020 because I have to wait on you VODACOM You have charged me for the month of December 2019 AND ALL OTHER CHARGES THAT YOU HAVE DEEMED FIT AMOUNTING TO R2602,56 and yet I cannot get fibre connection from you for the month of December 2019 WHICH I HAVE PAID FOR ! – THIS DOES NOT MAKE SENSE TO ME !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You are a bunch of bullies and clearly need to brush up on your service delivery – ZAMA GUMEDA has been emailed time and time again and numerous messages have been left for her/him to call me and yet still does not have the decency to pick up the phone and explain the procedure – each and every consultant I have spoken to has a different story and cannot ever tell me what is the actual story.

Come guys – I have agreed to pay the R2602,56 – deduct the amount off my banking account and release me from this so called contract, so I can connect to wifi for the rest of December 2019 – THIS IS DISGRACEFUL YOU ARE A BUNCH OF BULLIES AND YOUR PERSONAL COMMUNICATION IS SHOCKING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Please get someone to call me please that can resolve this problem

Regards Laura Addinall ***

From: *** <***> Sent: Tuesday, December 10, 2019 8:26 AM To: Laura Addinall <***> Subject: Vodacom Siebel EBU: Vodacom Fibre Cancellation Request Received

Vodacom EBU Vodacom Fibre Cancellation Request Received Sales Order # SO*** Status Customer L ADDINALL Billing *** Due Date 2020-01-01 12:00:00 AM Dear Laura ADDINALL, We have received your request for service cancellation. Our cancellations team is currently working on your request. Your services will be cancelled for: • Physical Address: 2 CYPRESS LANE • Effective date for cancellation is: 01/01/2020 00:00:00 Should you require any further assistance, please feel free to contact Vodacom Customer Care on *** (Lines open from 06:00 to 22:00 daily). Regards, The Vodacom Fibre Team > www.vodacom.co.za > www.facebook.com/vodacom > www.twitter.com/vodacom Links: Name My Order Progress

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Service Type Description Solution ID Service ID Delete Vodacom Fibre Broadband Frogfoot ****** ****** Delete Router Leased (Vodafone H500-S) S*** lagl0004 Delete ONT Installation Cost S*** S*** Delete 10240Kbps Line Speed S*** ***

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