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Dylan M

1 reviews | Active since Sept 2016

05 Mar 2018, 14:12

Vodacom do not look after their customers best interest.

When purchasing a new phone a Samsung Note8 from vodacom I asked the sales rep Sam if there are any guarentees on the device like a 2yr screen replacement, he said no. He indicated that the new devices don't come out with screen guarentees. Just to be called by vodacom a month later to ask if I wanted to take out a repair insurance with them. When contacting Samsung they indicated that vodacom was suppose to tell us that Samsung has a protection plan and all I had to do was register on the Samsung app. Vodacom failed to give this information just so that they can fill there pockets with more money.

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Replies (2)
Vodacom
Vodacom's reply05 Mar 2018, 14:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Mar 2018, 13:33
Official

Dear client,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS