HP
Hennie P

1 reviews | Active since Feb 2016

03 May 2023, 17:55

Vodacom do not listen to clients.

At a previous review we complained about Vodacom not including the free watch they advertised on an upgrade. Then they requisted thePhone to be send back that we declined as we already added the screen protector and have all our personal information installed on the phone. As you know once installed even if deleted can be obtained by an expert I was contacted by Vodacom to send the watch, but instead they keep on sending RAM to collect the new phone. Even when I spoke to Vodacom it is as if they simply ignore my concerns. Furthermore they keep charging me for the old handset irrespective that we are way past the contractual 24 Months. First person at Vodacom not helping is Leletu Mpatani the second one is Rafiq Essop

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Replies (1)
Vodacom
Vodacom's reply04 May 2023, 07:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team