JH
Jackie H
1 reviews | Active since Dec 2018
08 Dec 2018, 11:31
Vodacom do not honour their word!!!!!
The Upgrade Dept. Offered me 2 gigs data on the renewal of my contract. They didn’t have handsets. Told us to phone around to find what we wanted. We did this. Found one at Vodacom East Rand Mall. Went to Mall. Did paperwork at Mall. Mall consultant contacted Upgrade Dept re the Upgrade. All done. 2 gigs never received. We contacted Upgrade Dept re the data. They say Mall has to initiate it. MALL says they don’t have the authority to do it. I AM STUCK IN THE MIDDLE. NO ONE WILL HELP. How rediculous is this - Upgrade Dept have the 2 gigs noted on the deal they did with usctelophomically, under “NOTES”, but have to FIND the phonecall where it was discussed!!!!!
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Vodacom's replyOfficial
09 Dec 2018, 09:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2018, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JH
Jackie H's updateReviewer Update
10 Dec 2018, 17:34Day 1. No contact from consultant.
JH
Jackie H's update10 Dec 2018, 17:34
Reviewer Update
Day 1. No contact from consultant.