CH
Cara H

1 reviews | Active since Jan 2018

10 Feb 2020, 09:18

VODACOM - DO NOT GET A WIFI DEAL WITH THEM!!!

Once again, unsatisfied with Vodacom!

There is clearly an issue with my account. You are either getting my number confused with someone else or you have something very mixed up your side!

I have a 90 gig per month contract with you, I get 30 gigs night owl, I get 30 gigs anytime and 30 gigs promotional data which I am supposed to receive per month for 24 months.

As of the last month there has been incidences where ALL my data DISAPPEARS off my sim - not been used up - it just disappears. I actually took a screenshot of my app on the 01 Feb - it says I have 60 gigs night owl and 60 gigs anytime. 5 days later, and this is the THIRD INCIDENT, my wifi stops working - I go into my app it says I have 0 KBS of data! 120 gigs gone in 5 days where my wifi was barely touched! THIS IS THE THIRD TIME - WHAT THE HELL IS GOING ON WITH MY CONTRACT! someone had BETTER SORT THIS OUT ONCE AND FOR ALL!!!!!

My wifi line number is *** - Sort this issue out asap!!! this is now enough !

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Replies (2)
Vodacom
Vodacom's reply10 Feb 2020, 09:39
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team 
CH
Cara H's update11 Feb 2020, 10:18
Reviewer Update
Still no contact nor has my wifi been sorted out - please cancel my contract