1 reviews | Active since Mar 2009
Vodacom - do not get a response
<p>I require an answer to a question. I prefer it to be in writing becuase very often I have received it verbally and then it turns out the information is incorrect. There is no e-mail address that you can use on Vodacom's website. I managed to get an e-mail address via a previous Hello Peter query. When I send my question I get the response below and no further response. Can you please provide an e-mail address where I can obtain an answer to my query. Thank you.</p> <p>***********************************************************************</p> <p>Good Day</p> <p>Thank you for your e-mail communication received.</p> <p>If you wish to be serviced via email please add your Service Request Reference Number in the email subject line.</p> <p>We look forward to further communication with you.</p> <p>Kind Regards<br />Vodacom Customer Care (082 111)<br /> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day, please see request above (6 February). Can you please ask the consultant who finally contacted me on the 10th to answer my query in full. I have sent this request to her in writing twice, but she chooses to ignore it. It is absolute HELL obtaining information from Vodacom. I moved from MTN to Vodacom becuase Vodacom's service used to be the best. What has gone wrong???
Good day, please see request above (6 February). Can you please ask the consultant who finally contacted me on the 10th to answer my query in full. I have sent this request to her in writing twice, but she chooses to ignore it. It is absolute HELL obtaining information from Vodacom. I moved from MTN to Vodacom becuase Vodacom's service used to be the best. What has gone wrong???
Good day, please see request above (6 February). Can you please ask the consultant who finally contacted me on the 10th to answer my query in full. I have sent this request to her in writing twice, but she chooses to ignore it. It is absolute HELL obtaining complete and accurate information from Vodacom. I moved from MTN to Vodacom becuase Vodacom's service used to be the best. What has gone wrong???
Good day, please see request above (6 February). Can you please ask the consultant who finally contacted me on the 10th to answer my query in full. I have sent this request to her in writing twice, but she chooses to ignore it. It is absolute HELL obtaining complete and accurate information from Vodacom. I moved from MTN to Vodacom becuase Vodacom's service used to be the best. What has gone wrong???
Good day, please see request above (6 February). Can you please ask the consultant who finally contacted me on the 10th to answer my query in full. I have sent this request to her in writing twice, but she chooses to ignore it. It is absolute HELL obtaining complete and accurate information from Vodacom. I moved from MTN to Vodacom becuase Vodacom's service used to be the best. What has gone wrong???
Good day, please see request above (6 February). Can you please ask the consultant who finally contacted me on the 10th to answer my query in full. I have sent this request to her in writing twice, but she chooses to ignore it. It is absolute HELL obtaining complete and accurate information from Vodacom. I moved from MTN to Vodacom becuase Vodacom's service used to be the best. What has gone wrong???
Good day, I have still not had any further response to my query. Is one entitled to ONLY ONE question being answerd by Vodacom? I am so sick & tired of this poor service. I should have chosen a different provider altogether. The days of Vodacom being great is OVER!
Good day, I have still not had any further response to my query. Is one entitled to ONLY ONE question being answerd by Vodacom? I am so sick & tired of this poor service. I should have chosen a different provider altogether. The days of Vodacom being great is OVER!