TW
Thys W
1 reviews | Active since Jul 2013
06 Jan 2023, 10:48
Vodacom do not deliver the service they promised.
Vodacom do not deliver the service they promised. I upgraded my Data contract and vodacom promised to deliver my router. They never did the delivery and if I want the deal now, I must Pay R100 a month more, this is super bad service from Vodacom, I spend Hours on the phone trying to get delivery without success. II will have to look for another service provider
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Replies (2)
Vodacom's replyOfficial
06 Jan 2023, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2023, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thys W's updateReviewer Update
11 Jan 2023, 14:31Vodacom rep**** : "Kindly note with regards to waybill number K----, our records shows the client was returned back to Vodacom due too unsuccessful delivery and sales order was cancelled. Unfortunately, to re-apply the account holder will need to contact our Sales Team."
This is unacceptable your sales team want to charge R100p/m more now for the same package
Why don't you call me in person all I get is a sms stating the ticket is now closed. This is the worst service I have experienced from Vodacom
This is unacceptable your sales team want to charge R100p/m more now for the same package
Why don't you call me in person all I get is a sms stating the ticket is now closed. This is the worst service I have experienced from Vodacom
TW
Thys W's update11 Jan 2023, 14:31
Reviewer Update
Vodacom rep**** : "Kindly note with regards to waybill number K----, our records shows the client was returned back to Vodacom due too unsuccessful delivery and sales order was cancelled. Unfortunately, to re-apply the account holder will need to contact our Sales Team."
This is unacceptable your sales team want to charge R100p/m more now for the same package
Why don't you call me in person all I get is a sms stating the ticket is now closed. This is the worst service I have experienced from Vodacom
This is unacceptable your sales team want to charge R100p/m more now for the same package
Why don't you call me in person all I get is a sms stating the ticket is now closed. This is the worst service I have experienced from Vodacom