JB
Jakkie B

1 reviews | Active since Jul 2017

01 Jul 2017, 09:55

Vodacom do not deliver

<p>The e-mail below was sent to Vodacom. (3rd request)</p> <p> </p> <p>TO WHOM IT MAY CONCERN </p> <p>This is my 3rd request. I cannot understand how Vodacom can employ such *********** people. What is so difficult to understand? This online upgrades is not working for us because we do not receive what is being discussed over the phone. I have been struggling since 1st June 2017 with Vodacom to get this right. </p> <p> ********** 745 (JPF Bezuidenhout) is supposed to receive 1Gig data and R200 airtime per month as discussed and agreed. I never received any data in June or July – NO DATA! What is so difficult to understand here? Is this one of Vodacom’s strategies to make more money?</p> <p>Where should I turn to; social media / hellopeter.com? </p> <p>Can somebody who has the knowledge and ability please get back to me?</p> <p>Jakkie</p>

0
Replies (2)
Vodacom
Vodacom's reply01 Jul 2017, 10:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Jul 2017, 09:08
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,