Vodacom do not care to resolve issues.

I asked for an upgrade in February and the upgrade would mean that my monthly fee would reduce from R 500 per month to R 250 per month. Vodacom decided that in July they would reduce the amount I was paying but had been debiting me since Feb at the higher rate. I have contacted Vodacom and have been made promises that it would be sorted out. I have also copied the Head Office in all the correspondence. Vodacom believes that if they just ignore you and don't deal with the matter you will eventually give up. I now get no response from the people who were meant to assist and the call center also does not care. I have spoken to controllers who promise to come back and never do. In my opinion Vodacom don't care to resolve any issue that does not benefit them.