Vodacom do not care sign contract and that is cast in stone

I am a client of Vodacom for the last 27 years. I lost my job during corona and now i find myself not able to pay my accounts with Vodacom. i tried to plea with them bargain with them to make some sort of deal to be able to keep my number that i have for many years and help me to be able to pay an amount which i can afford but still keep my current number on a prepaid bases. i just cant afford the contracts i am on. for a company that makes billions out of the loyal south Africans this is total bad. i surly thought loyalty meant more to them but then again i now know it means nothing and it is all about the money. When one engage in a contract it is with current situation at that stage, know that things change like corona and one does not have a job with fix income to sustain it Vodacom just say please pay or else, sad but true. Maybe i am the wrong age wrong colour wrong *** who knows but there contracts is cast in stone. you sign you bound for the term does not matter what.