EB
Elsie B

1 reviews | Active since Sept 2017

01 Sept 2017, 18:54

Vodacom do not care and do not listen

I have contacted Vodacom several times, asked them to listen to my telephone conversation the sales lady offered me a 5g bundle for R1200 per month however when I got my bill it was only 4 gig I complained and all Vodacom had to say is that the classic is only 4gig I asked them have they listen to our conversation they don't even answer me when I phone they tell me the consultant did phone me I said no she did not ........ then I also notice that my full data are not carried over from one moth to another another complaint lodge .... customer care send me a SMS informing me there was not data to carry over I have the proof that the 31st of August I had data and minutes left .... yet the 1st September not everything was carried over . I would like to tell everybody that reads this thT Vodacom are not to be trusted I have several accounts with them not just one account and I have strart closing my accounts as they are due for upgrades .

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Replies (2)
Vodacom
Vodacom's reply02 Sept 2017, 06:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Sept 2017, 12:19
Official

Dear Elsie

Please note that feedback has been provided.

Kind Regards

DL