1 reviews | Active since Sept 2017
Vodacom do not care and do not listen
I have contacted Vodacom several times, asked them to listen to my telephone conversation the sales lady offered me a 5g bundle for R1200 per month however when I got my bill it was only 4 gig I complained and all Vodacom had to say is that the classic is only 4gig I asked them have they listen to our conversation they don't even answer me when I phone they tell me the consultant did phone me I said no she did not ........ then I also notice that my full data are not carried over from one moth to another another complaint lodge .... customer care send me a SMS informing me there was not data to carry over I have the proof that the 31st of August I had data and minutes left .... yet the 1st September not everything was carried over . I would like to tell everybody that reads this thT Vodacom are not to be trusted I have several accounts with them not just one account and I have strart closing my accounts as they are due for upgrades .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Elsie
Please note that feedback has been provided.
Kind Regards
DL
Dear Elsie
Please note that feedback has been provided.
Kind Regards
DL
