Vodacom do not care about their customers!!

Further to my original complaint in this regard on 29 December 2015:<br> Text received Monday, 11 Jan, phone ready for collection. <br> Handset repair help line, ***, says phone has been returned without repair for the exact same reason!!!! UNBELIEVABLE. I also have had no contact or response from Vodacom on my first complaint. <br> Second Job number: ***1<br> First complaint was mainly because of the time and effort I went through to collect a phone which wasn't ready. If I hadn't phoned and demanded a proper status update the same would have happened. Vodacom just don't care about their customers at all. And I am still without my very expensive handset. And I don't know how to get anywhere on this issue? Yet they are happily still charging me for the handset every month.