Vodacom do not care
<p>For 18 days I have called the Customer care line and been to Vodacom shops 4 times for help. I can receive calls but cannot make any calls. All I hear is that this will be fixed within 24 hours. I have spoken to a so called supervisor today just to hear that it is her day off tomorrow but she will contact me on Thursday to find out if my problem has been fixed....it's been 18 days, do they actually mean 24 days and not hours?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
The response from Vodacom was absolutely amazing. My problem received immediate attention and was fixed in an expectable time. It is just very sad that I had to complain through hellopeter to get the service that everybody deserves. Vodacom also contacted me a day after the problem was fixed to make sure everything was fine.
The response from Vodacom was absolutely amazing. My problem received immediate attention and was fixed in an expectable time. It is just very sad that I had to complain through hellopeter to get the service that everybody deserves. Vodacom also contacted me a day after the problem was fixed to make sure everything was fine.