1 reviews | Active since Oct 2012
VODACOM DO NOT CARE
<p>In the process of upgrading my data contract Vodacom deleted my email account. After numerous phone calls the matter was elevated to a service request. This goes to what they call a back office and they can not be contacted. Six days later and I still do not have my email account! This has disasterous consequences as all my financial statements and invoices are sent by e-mail and I have one man consulting practice that is dependant on this form of communication. Vodacom's reaction is that I must just wait although they concede that they created the problem. How difficult can it be to reinstate the e-mail account?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Mr Brink,
As discussed your problem has been resolved.
Regards,
Cassandra
Dear Mr Brink,
As discussed your problem has been resolved.
Regards,
Cassandra
