JB
Jannie B

1 reviews | Active since Oct 2012

06 Apr 2017, 10:06

VODACOM DO NOT CARE

<p>In the process of upgrading my data contract Vodacom deleted my email account. After numerous phone calls the matter was elevated to a service request. This goes to what they call a back office and they can not be contacted. Six days later and I still do not have my email account! This has disasterous consequences as all my financial statements and invoices are sent by e-mail and I have one man consulting practice that is dependant on this form of communication. Vodacom's reaction is that I must just wait although they concede that they created the problem. How difficult can it be to reinstate the e-mail account?</p>

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Replies (2)
Vodacom
Vodacom's reply06 Apr 2017, 11:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Apr 2017, 13:31
Official

Dear Mr Brink,

As discussed your problem has been resolved.

Regards,

Cassandra