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Phillip M
1 reviews | Active since Nov 2011
06 Oct 2023, 13:34
Vodacom do not allow opting out of promotional messages
Vodacom does not allow users to opt out of promotional sms's. I receive multiple messages per day with ads. I have opted out of every single possible channel on both *135&181# and the apps. The messages are just getting more and more.
I have lodged this complaint before. It has escalated, and then they are quiet about it for months without actually handling the situation.
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Vodacom's replyOfficial
06 Oct 2023, 14:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Oct 2023, 14:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Phillip M's updateReviewer Update
17 Oct 2023, 14:58No consultant has contacted me yet....
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Phillip M's update17 Oct 2023, 14:58
Reviewer Update
No consultant has contacted me yet....