Vodacom do better!

My debit order was stopped for unknown reasons when I had more than enough money to cover the premiums. I now paid a total of R1900 and brought my account up to date. I called in the accounts person supposedly unlocked my line, I said to him I'm traveling and I cannot make calls or connect to the internet, in case there is an emergency. He confirmed he is unlocking the line as we speak and will be able to use the line within an hour up to hours, it's been 3 days and nothing happens.