Vodacom DO BETTER

I have been a loyal Vodacom customer for over 20 years, and I’ve always appreciated the excellent customer service you used to provide. Unfortunately, that standard seems to have dropped significantly.

My recent experience with one of your agents was extremely disappointing. The response times were painfully slow, and there was no real effort to assist me with my query. I reached out regarding an upgrade, but all I was told was, “We cannot assist.” No explanation, no alternative options, nothing.

For a company that once set the benchmark for customer service, this is unacceptable. Judging by the reviews on HelloPeter, I’m clearly not the only one who’s noticed the decline. Vodacom, you really need to do better.