Vodacom do better

My daughter lost her tablet I manage to blacklist the cellphone and reported it at missing. I am busy with Vodacom claims and they rejected my claim first due to their consulted writing the wrong day and my report has a correct date. It was sent to management for reviewing. I have been on the phone the whole day to be told again the reject the claim my daughters cellphone was used on the 20th December a phone that got lost on the 29 November. Firstly what is the purpose of blocking a phone if it can be used again and I’m unaware who is using itand my claim as the customer is being declined. VODACOM INSURANCE DO BETTER . I’m paying for the phones and insurance every month. My daughter is starting school soon and the table helps with the homework in our long distance. I’m giving you zero stars.