Vodacom ***** Division

Vodacom ***** Division

This department just does not care. Their replies are slow and very intermittent. Despite them saying they will give you feedback in 7 to 14 days.

The call centre passes you from pillar to post with no answers.

Example of a reply I get after they still debit my account for over R10 000. - After I reported the ***** more than 2 weeks before.

Good day

My apologies for the inconvenienced caused and the delayed response.

Please be advised that investigation is ongoing we will provide feedback soonest.

Kind regards

@Vodacom a 10-thousand-rand deduction is not an inconvenience - it's a BIG problem.

- And a week after this reply still no feedback. - No one can tell me what contract was taken, where it was taken what is the monthly premium - who signed for it. - I don't get and invoice or a statement

The ***** department just does not answer calls. Even their own call centre agents will tell you that. - I have been told by the call centre agents - I can put you through but they just don't answer.