Vodacom - Dissappointing after being a contract customer for nearly 13 years

<p>I have been Hit with a massive Data bill on one of my contracts. The phone in question is mostly used at home and at work while connected to a Wi-fi Network. There was never any notifications about data limits being exceeded. My understanding is that if the monthly data limit is reached, it should automatically cut off, and customers should be notified so that additional data can be purchased. There is just no way that any of my contracts could use in excess of R8000 in data. I have contacted customer care, where i was on the line for 33 minutes (at least 20 minutes was on hold), where I lodged a query. I was promised feedback, and have still not recieved anything in almost a week. In the meantime... All my phones have been "soft locked" and I use one of them for work. I cannot generate additional income to pay the bill, if I cannot use my phone. I begged them to keep the line active, and at least to try and make an arrangement until the matter is resolved. BUT... They simply don't care, and expect customers to just accept this kind of service and PAY!</p>