Vodacom Dissapoints again...

I just cant understant that they make it such a punishment to talk to their staff??? Why do they do this??? I joined Powerflex, Paid, all went well, now, nothing?? No Email like it said it would send, no nothing??? Then you try and call them??? OMW!!!!! Why do they have these staff??? Sure they make enough money to pay smart people, out of 10 no one could help me??? they dont know or can be bothered to help??? Why??? Tell me please why do they do this to their clients and customers??? All we want is to be helped and go, but they have to make it such a misarable experience, since always!!! Vodcom just keeps dissapointing, now I paid for a subscription that I cant use??? I ported to vodacom from mtn specially for that and now nothing??? No help, no info, no care no nothing??? Vodacom just does not care??? Why do they get away with this!!! Please tell me!!! ?????