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SN
Scelo N

1 reviews | Active since Jul 2020

31 Aug 2021, 06:50

Vodacom dissapointed

I am a vodacom customer for the last past 25years and i had one number ever since...i waa shocked to learn that my number was taken out of network without any notice....and its came on da day when i lost my mom due to Covid....i ddnt realise until after the day of funeral coz i was just not myself.. ppl started tellng they bedn tryng to call me but fone was off...n whn i took my fone frm my wife i notice it was on but say no network registered.. ..its made my life so difficult...when i call vodacom i get no joy

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Replies (4)
Vodacom
Vodacom's reply31 Aug 2021, 08:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 Aug 2021, 09:42
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our records indicate that your account is currently in hand with our Legal team. Kindly contact our team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 or email ***. 

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,

SN
Scelo N's update31 Aug 2021, 09:50
Reviewer Update
Can be contacted in my Mtn number *** since my vodacom line closed
SN
Scelo N's update02 Sept 2021, 11:16
Reviewer Update
To this date still waiting for vodacom to contact me...but no luck....my line is still blocked and i can do anythng as it the registered number to funeral policy as i need to do funeral arragnments...***