MS
Mary S
1 reviews | Active since Dec 2023
21 Dec 2023, 08:54
Vodacom - Disrespectful Consultants
I received a call from Vodacom Upgrades ***.
Upon answering the consultant is very friendly, but after politely declining an upgrade for the third time the consultant just dropped the call without greeting.
This is becoming the new norm when receiving these calls from Vodacom and I am disgusted by this.
This is not the first time and none of their customers deserve this kind of treatment.
Do something about this.
If I had done this to one of my employers clients I would have been fired on the spot. Do better Vodacom!!!
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Replies (2)
Vodacom's replyOfficial
21 Dec 2023, 10:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2023, 10:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Mary S's updateReviewer Update
21 Dec 2023, 16:15Good Day,
Thank you for the timely response. They have informed me via email that disciplinary action would be taken against the consultant and they have offered to remove my contact information from their system.
I have responded to their email.
Kind regards
Mary Jane
Thank you for the timely response. They have informed me via email that disciplinary action would be taken against the consultant and they have offered to remove my contact information from their system.
I have responded to their email.
Kind regards
Mary Jane
MS
Mary S's update21 Dec 2023, 16:15
Reviewer Update
Good Day,
Thank you for the timely response. They have informed me via email that disciplinary action would be taken against the consultant and they have offered to remove my contact information from their system.
I have responded to their email.
Kind regards
Mary Jane
Thank you for the timely response. They have informed me via email that disciplinary action would be taken against the consultant and they have offered to remove my contact information from their system.
I have responded to their email.
Kind regards
Mary Jane