Vodacom ***** disputes has been ignoring me for 2 YEARS!

Someone opened a cellphone contract *****ulently with my details. A bill for almost R8000 was racked within a month. I reported the matter to Vodacom, obtained the required police affidavit and a ***** case was opened. I was given a reference number and that was the end of it. Emails to Vodacom ***** disputes go unanswered. My credit report is looking bad because apparently I have an unpaid Vodacom account for almost R8000 and there is nothing I can do about it. I am unable to buy a house for my children because no bank will finance me because "I am a risk with unpaid debts."

This has been going on since November 2023. I wish someone at Vodacom would at least respond to my correspondence.