Vodacom ***** Dispute

A *****ulent contract was taken out using my details. I contacted Vodacom and they advised that they will lodge an investigation (Ref:EC-1TZB-1ZKQTV) and revert to me. No feedback has been received but they have handed me over to attorneys amid investigation. I have tried to follow this up but I am being sent from pillar to post. The ***** department does not have a direct line so the only form of communication with them is email and they do not respond / attend to their emails. This is very unjust and frustrating to have a credit bureau listing for Vodacom's failure to put strict measures in place when contracts are taken out now reversing this mess is a tedious and frustrating process. I need this fixed ASAP. I need my name to be cleared and that listing to be taken off from the credit bureau on my name. I have worked very hard to keep my credit score high and this is ruining my efforts.