Vodacom Dispute

<p>In September 2016 I received a marketing call which I believed was from Vodacom, but only found out later that it was from Mondo Customer Sales.</p> <p>I was of the opinion that I was upgrading my 2GB to a 5GB contract.</p> <p>Sadly, I found out that it was a new contract over and above the existing one. After many calls and passed froim one department to another, I got hold of Pavisha at Mondo Customer Sales & Investigations on 12thDecember 2016. She listened to the call and refuted my claim. I could she who she worked for and who's interests she was looking after! I then escalated to her manager Bianca, who aldso listened to the call and confirmed that I did request this as a TopUp and not a new contract. </p> <p>I then logged a call to sort out my accounts with ref no: 1- ********** 722252, only to be told I have no claim to any refund.</p> <p>I have not been paying for the 2GB on ********** 8146 and keep getting recoded calls which dont give me the option I need to escalate my complaint.</p> <p>I run the national Toughlove SA 0861 help line and most of the calls come through to my cell phone or need to be made from it.</p> <p>Please can someone ensure the old contract is cancelled and a credit is passed to my account before you block my number thus leaving me no choice but to move to another service provider.</p> <p> </p> <p> </p> <p> </p>