Vodacom Dispute

Good day, As per previous complaint, my cellphone account still have not been sorted. Sent my ID with Affidavit and 3 signatures and no response from Vodacom. A courier driver came to my door requesting my phone and no arrangements was received by me to this effect. I received email stating that I owe them monies. After going into a store and calling them, I was told to email the legal/dispute department. Emailed them and they sent procedure to repay. I do not owe them anything. They should have made my account nil by now. They are ridiculous. I am still very upset.