1 reviews | Active since Jun 2016
Vodacom Displays The True Meaning of Poor Service
<p>It is so disheartening,typing out a complaint because a company fails to deliver the service promised. Vodacom has once again shown a loyal customer that service is a luxury no one can afford anymore. </p> <p> </p> <p>I ordered a device (Lg k10 2017) online on the 6th of June as my phone broke. I called Vodacom tje next day and they told me to give it a few days as their was no stock. A week later I call again and get told that I will get my device on the 19th of June as stock arrives then.</p> <p>I once again called on the 19th and was told I would recieve an sms from the courier company during the course of the day. I waited and nothing came. </p> <p> </p> <p>The nex day I called and found out that I would need to wait longer as stock arrived but it was distributed to people who have been waiting longer. This really made my blood boil and at the same time left me so upset. </p> <p> </p> <p>I get it, the phone had many orders but why on earth tell a client the will recieve it and then they get told they need to wait weeks again. </p> <p> </p> <p>Vodacom. This is truly the worst service I have EVER received. I expect this from a company with a very small following.</p> <p> </p> <p>I am a vert unhappy client. I hope someone can assist me as All I have recieved is beoken promises and inaccurate information. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Matthew Dunning,
I do apologise for the inconvenience caused.
Our Sales Team have confirmed that you've been contacted.
Regards,
UW
Dear Matthew Dunning,
I do apologise for the inconvenience caused.
Our Sales Team have confirmed that you've been contacted.
Regards,
UW
