Vodacom dismally ***********!!!!!!

Hi Vodacom Team,

I am a customer of vodacom and have been for the past year to date.

My extremest disappointment to the store level, to the guys working in retention departments on this no: *** and at store level in malls your walk-ins is honestly on a high level of nonsense, the kind of attitude that I get when coming to the stores is absurd. Mind you I have been to 3 that have given me the run around.

Your team has shown me that they cannot for a second!!! display a level of customer service and actually assisting on matters of service that should be given to everyday customers like myself

I requested the Vodacom team to assist me in moving my fibre installation as I was moving in the end of May 2023 the notice was made in April.. it is now 26.06.2023 i have not received any call from the team for a way forward, so basically I have had no Wi-Fi for the past 26 days.

I have sent a request now to cancel my Wi-Fi as I do not wish to ever continue on the Fibre you had installed for me.

I wish to only pay for the two phones of which I am contracted under Vodacom and terminate any other expense that’s linked to Open serve as that have proven in this sense the utmost failure to manage customer expectations and putting yourself in the customer shoes as there is monetary value that is aligned with such transactions.

I am beyond frustrated as your team currently now is owing me money as per my conversation with a Amir, who sent me a detailed balance, he was the only person to actually do something that I saw of great help showing me a detailed balance. He deserves to work in a better position. Also a Owen who returned a call. The rest have been unhelpful !!! I’ve been on hold for the longest time on your lines if calls are really recorded I wonder why those links are never sent??

Please cancel this SR number below as it has been deemed a failure of a strategy, the idea shouldn’t have been pitched if this is the result of it:

SR *** this is the only thing you have to offer your customers after months of paying at your convenience as the amounts taken from us are debited but still your teams and appointed subcontractors are failing dismally to meet my needs as a paying customer is unfair Mr & Mrs Vodacom!!!!!!!!!!!!