Vodacom dismal service offering

Service is dismal. I app**** for a router two weeks ago and the call agent told me i had to wait until lockdown ( after i had prodded her with many emails asking for feedback on my application aftrd sending all my fica documents & payslip). I had to remind her that vodaxom is an essential service and im working from home so i need data on contract because prepaid is expensive. When she told me they dont have routers i told her i already have one and all i need is a simcard with data. She hasnt gotren back to me since