VODACOM DISMAL CUSTOMER SERVICE

2018.11.01

VODACOM CUSTOMER CARE

iT IS SIMPLY IMPOSSIBLE TO SPEAK TO ANYBODY IN YOUR ORGANISATION. I have a query which I addressed earlier this year with no satisfactory outcome from your side. I got the following NONSENSICAL NO-REPLY email to which I could not reply: AN UNACCEPTABLE ONE WAY SYSTEM. From: ********** Sent: Wednesday, April 18, 2018 12:36 PM To: ********** Subject: 1- ********** ********** Dear Customer. Our investigation is complete and can confirm that last months data bundle & free minutes allocation was used up in March, hence there was no carry-over in April. We have attached the call and data usage report for your perusal. Kind Regards, Zanele Ngwevela Vodacom Customer Care QUERIE #1 NEW I entered into a contract on 2017.07.11 for the total FIXED monthly amount of 24 x R 289.99. This was more or less the case until April 2018. Since then and without any warning or explanation, the monthly premium went to R 320.10. SURELY THIS IS ******* WITH A FIXED CONTRACT? QUERIE #2 CARRIED OVER SINCE MARCH 2018 My contract gave me 200 anytime minutes, 200 anytime sms’s and 500MB data with the understanding that unused facility would be carried over to the next month. This was indeed the case until February when I noticed it does not happen and is doing so ever since. Last night before closing down at 22:40 I checked my balances which reflected 71 minutes, 361 sms and 799 data. This morning at 05:40 I checked and the new balance was 234, 361 and 900. My math gives me 271, 561 and 1 860? AWAITING YOUR RESPONSE WITH A PROPER REPLY EMAIL ADDRESS JOHANNES