1 reviews | Active since May 2021
Vodacom - Dismal Client Service - a don't care attitude
Been trying to cancel 3 Vodacom numbers since the beginning of the year because they are no longer required and they were part of a tablet deal. I have 4 other contracts, and 2 pre-paid. On 2 Jan 2021, I requested the 3 numbers to be cancelled at the end of Jan 2021. And every month since I have phoned their retentions department, speaking to different agents, each of them determine to resolve my queries, but alas, nothing happens. They say that this is escalated???
At the end of each call, I rated their service as zeros and there is no reaction. Will I recommend Vodacom to anyone - never!! Did they resolve my request first time - not a chance.
Its been 5 weeks since my last call without a response, and this months bill still reflects the subscriptions. When my 4 other contracts run out, I will be moving to MTN or CELL C. Vodacom just don't care anymore. They have critical mass with inflated regulated fees. They are worse than Telkom - who I got rid of years ago.
Then waited a week for them to ask for the numbers of my query and what was my request. I had to re-explain on email. Still heard nothing. But then again, with a 73% 1 star rating, they have a lot on their plate...
I have had to follow up after another week on no response. Does Shameel Joosub know the public's view of Vodacom?
Then waited a week for them to ask for the numbers of my query and what was my request. I had to re-explain on email. Still heard nothing. But then again, with a 73% 1 star rating, they have a lot on their plate...
I have had to follow up after another week on no response. Does Shameel Joosub know the public's view of Vodacom?