Vodacom Disloyalty!

I have had the worse experience with the Vodacom customer care agents they have upgraded my contract instead of cancelling it as per my request,I have requested multiple times to speak to a manager but the consultants refused me to,I have been trying to resolve my issue since Friday 30.09.2022 and this morning I was on the phone for almost 2 Hours and no one has still managed to assist me..I have been a customer with Vodacom for almost 10 years now! I requested that they pull the recording of the agent that upgraded my contract but they refuse to do that as well this is blatantly *****ing from your customers and being Dishonest.. truly disappointed in Vodacom and the exploitation you guy's put your customers thru!