VODACOM DISINTERESTED IN CUSTOMERS

In the earlier years the independent cellular companies gave good service and did their best to retain you as a customer. Then Vodacom gobbled them up and now we sit with a company that does not care one bit about it's customers. I called in to upgrade my contract and it's like pulling teeth, no-one is really interested in recommending plans or devices or willing to tell you about top ups etc. Maybe only the R1000+ per month deals gets them interested?

I recently called in and mentioned a good deal at MTN and the consultant was going to ask for permission to match the deal - she would call back in 3-4 days - its been two weeks with no call. That's been my experience over many years - don't believe anyone at Vodacom who says he/she will call back.

MTN seems to have far better value for money deals and a website that is far more straight forward and easier to navigate and their plans are clearly set out, plus I hear their signal strength is far better than Vodacom's. I reckon it's time to migrate......