GH
Gary H

1 reviews | Active since Dec 2013

28 Mar 2015, 10:22

Vodacom Disingenuous Contract increase

I have received an sms informing me that the costs on my Vodacom 24 month contract will be increased.<br> <br> I feel it is disingenuous to increase these costs without giving me the option to cancel my contract at the same time.<br> <br> I was under the impression that the 24 month contract costs were fixed costs, as nobody sane would sign a contract allowing a third party to lock them into any amount they feel - this kind of contract is one-sided.<br> <br> I cannot be expected to read through all the fine print in their contracts - and I feel that a precedent has been set by these kinds of increases never having been summarily been imposed before to my knowledge?<br> <br> If you want to increase the cost of my contract, it is only fair to give me the option to opt out.<br> <br> <br>

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Replies (1)
Vodacom
Vodacom's reply30 Mar 2015, 16:16
Official
Hello GaryHemmings,

We are currently investigating this matter and will update you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
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