WD
Waldo D

1 reviews | Active since Jul 2018

05 Sept 2018, 14:54

VODACOM DISHONOURING FEES

I have been with Vodacom for many years and only recently have I been disapointed. Last month, end of July 2018, I have spoken to a consultant regarding my account debit order that I did not authorise.

I claimed the dishonourment from Vodacom as well as my bank dishonourment fees, which is R150.

R150 for each dishonourment added up to R600 in August. Yesterday I have noticed the same has been done.

Why must I pay the dishonour fees at both companies when VODACOM knows that I pay cash evey month?

Who authorised the debit fascility, because it sure as hell wasnt me.

I want to claim the unnessessary fees which was "******" from me.

That would be the bank dishonourments and the VODACOM dishonourments as I am NOT going to pay for something that I DID NOT AUTHORISE.

I WANT MY MONEY BAC****!!!!!!!!!!!!!!!!!!!

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Replies (2)
Vodacom
Vodacom's reply05 Sept 2018, 15:38
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Sept 2018, 16:20
Official

Dear Waldo

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query.

Have a great day further

Vodacom Consumer Website Team