Vodacom dishonors downgrade services and add contract covers without agreement
I downgraded two of my numbers in Nov 21. Both suddenly has contract cover on which I never agreed to. One of the numbers had been downgraded without the agreed services. I contacted Vodacom twice to confirm that these services were loaded and both times it was confirmed I had to wait till Jan 22. It is still not loaded. I phone and phone and cannot hold on for 45 min every time. I email and email and get totally ignored. Its very bad service. I would like to have a reply on my emails please Vodacom!
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Vodacom's replyOfficial
05 Jan 2022, 07:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jan 2022, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
08 Jan 2022, 10:16Its been four days without any reply from Vodacom. I mean to reply on an email doesnt take even 5 minutes. Its because they hide their mistake and will not admit and correct. In the meantime I am stuck with the problem. Poor poor poor Vodacom! Im expecting your email reply!
's update08 Jan 2022, 10:16
Reviewer Update
Its been four days without any reply from Vodacom. I mean to reply on an email doesnt take even 5 minutes. Its because they hide their mistake and will not admit and correct. In the meantime I am stuck with the problem. Poor poor poor Vodacom! Im expecting your email reply!