1 reviews | Active since Nov 2013
Vodacom Dishonesty & Refusal to make suitable arrangement leaves a bitter taste in my mouth!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
After peaking to the lawyers who confirmed that my R2000 deposit is enough to make an arrangement for less than 2 m onths, plus paying the current account to salvage the cellphone numbers. after hanging on and listening to 10 different stories we first had to make contact with the legal dept, then the customer care consultant said no we can't talk to legal the account is still with the back office. then she wanted to bully us into paying 27K, when we said we only have R2000 currently to pay no the only way to put the process on hold is to pay R7000, i WOULD LIKE TO KNOW IN THIS DAY AND AGE WHERE DO NORMAL PEOPLE GET SUCH MONEY TO PAY ONCE OFF?? When explaining what the financial situation was and that things have now changed and we are able to pay monthly on time the full ammount for the account. The lawyers saw reason but vodacom deleted the cellphone numbers without ny warnings to any of us....its unfair and ridiculous to think that just over a month ago I personally paid R1550......while you just kept adding more and more to the account. Vodacom your demands and lies are ridiculous, what a disgrace after supporting you all these years you refuse to see reason for consumers going through the most in life......PATHETIC AND DISHONEST TO SAY THE LEAST, if no payment was made in the past 2 months I would still have understanding, but to send us from pillar to post and to put us on hold for more than an hour, then every time come back with a different soppy story?????????????????????????????????????????????????????????????????
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
