VODACOM - "Dishonesty is so grasping it would deceive God himself, were it possible" - George Bancroft

READ FIRST AND THEN POST 'YOU TRIED TO CONTACT ME, BUT COULD NOT GET HOLD"

#JabuMoleketi #ThokoMokgosiMwantembe #RonaldSchellekens #VivekBadrinath #DavidBrown #TillStreichert

On 10 December 2018 I bought from your outlet data, and a sim card (prepaid) for my visitors, in order for their 5y/o son, and 7y/o daughter, to access YouTube on their tablets. I was then informed to pay the going price for the 20GB day, 20GB night (R275.99+R735[including a new SIM]), where the data for the KIDS (DAYTIME), would then "double". It took 3 days to get a phone number, since the RICA/FICA (not sure what the **** is called) - was not processed, so I fortunately went back and someone else do it in 2 minutes - I got the number The following step on my side, after all loaded, I went the night and registered on the VODACOM App Online to see what the status was - then saw the SIM was loaded 20GB day, 20GB+20GB night The following morning I went immediately back with this information and informed the salesman that I was *****ed over here. I did NOT buy double night, it is for small kids. My comment still was "you have to be 'f-up' to think a kid will be allowed at that age to surf the web on their tablet" I was assured - "you are wrong - this is double day data" (last famous words)

9 Days later, I received a call to say the data is finished. I was astonished that 2 kids could bust up 40GB - but, it was not the case. I arranged that they have a CellC data delivered to their holiday site, as that was what I could do from Johannesburg to George area.

SEVERAL times to the outlet, I made this clear that I was mislead, and paid for something that I did NOT BUY

Here around the 10th of January, I was informed that the issue would be resolved, "just return the next day and we will amend for this" THIS IS NOW AFTER THE OUTLET HAD ALL CHECKED, WENT THROUGH ALL MY PAPERWORK THAT I KEPT

To put it simple; I was told the following morning, expecting some kind of data or something - "tough ****, we loaded what we sold you"

This is not the case, as I have notes on this entire case, receipts - everything.

Please, your data is already the most expensive of all.

You maybe have good coverage, but, YOU SUCK, as a major supplier of service, as service delivery. You can with pleasure inform your Cresta branch manager, complimentary from yours truly, he is a ********* asshole.

Pity, but the truth.