kR
keith R

1 reviews | Active since Feb 2015

16 Mar 2021, 11:17

Vodacom Dishonesty

I complained on numerous occasions to Vodacom about the incorrect transfer of my unused data and airtime from the previous month to the next. They told me that their investigation shows that my airtime and data are being transferred accurately. In other words, I am dishonest.

I have now taken a screenshot a few minutes before midnight on 28 Feb 2021 and another screenshot a few minutes after midnight on 1 March 2021 which clearly shows their dishonesty.

It breaks my heart that I am treated like this after 24 years of being a Vodacom subscriber. Also, I am a busy self employed person who do not have the time to prove things which Vodacom can easily do with their advanced equipment.

0
Replies (1)
Vodacom
Vodacom's reply16 Mar 2021, 13:56
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team