JP
Jacques P
1 reviews | Active since Nov 2017
22 May 2025, 09:50
Vodacom : Dishonesty by agents
I upgraded a contract with Vodacom on 2 May.The agent said that the changes will be effective from 1 June. I received my invoice for May and the changes were made effective immediately, resulting in a full invoice for May and an additional prorate amount of +-R500 for the new package which was supposed to be effective from 1 June. On 8 May I asked Vodacom to listen to the call recording (Reference no RCO650222) to confirm the effective date of the new package. To date I had no response from Vodacom.
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Replies (2)
Vodacom's replyOfficial
22 May 2025, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2025, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JP
Jacques P's updateReviewer Update
23 May 2025, 12:35I've been on the phone with Vodacom for more than 30 minutes today and they are unable to profile any feedback regarding the complaint I lodged on 8 May. (***). According to the agent she can't see any action that was taken and there is no information pertaining to the complaint.
JP
Jacques P's update23 May 2025, 12:35
Reviewer Update
I've been on the phone with Vodacom for more than 30 minutes today and they are unable to profile any feedback regarding the complaint I lodged on 8 May. (***). According to the agent she can't see any action that was taken and there is no information pertaining to the complaint.